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Welcome to the Support Forum

Thu, 05/15/2008 - 09:17 — tmignosa

Got a question on either content or use of the API? Encounter a defect? You've come to the right place. Use this forum to

  • To discover the implementation experience of other API users
  • To contribute experiences and suggestions of your own
  • To submit questions and issues to both the community and to Constant Contact

While Constant Contact will monitor and post in this forum, it is expected that much of the value of the forum will come from community contributions.



To review existing topics or to start a new thread in this Support forum, go here.
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‹ Problems getting a api key Controlling what lists users see when they are un-subscribing ›
Wed, 07/08/2009 - 09:51 — gdcaffairs

Base URL is not letting me put in the current username/password

 
When I go to the below link and enter my current username and password it doesn't let me in. This the same username and password that I'm using in my API to connect to the constant contact server. I'm getting 401 Unauthorized.
https://api.constantcontact.com/ws/customers/

Thu, 07/09/2009 - 09:09 — dberard

That is the Root URI for the

That is the Root URI for the API, it will always return a 401 Unauthorized error when you attempt to retrieve the service document for that URI.  You would need to add your username to the URI in this format:
 
https://api.constantcontact.com/ws/customers/{username}/
 
This will allow you to retrieve the service document for your account.
 

—

Dave B Support Engineer, Constant Contact

Thu, 07/09/2009 - 10:23 — gdcaffairs

Not working

I downloaded the RESTClient 2.3 and when I use it I still get the error 401 Unauthorized.

Fri, 07/10/2009 - 07:49 — gdcaffairs

401 Unauthorized

Can I get some one from Constant Contact to check my username and password because it's not working for my API Code or in the RESTClient.

Fri, 07/10/2009 - 08:00 — csuh

Can you use your username and

Can you use your username and password to log into www.constantcontact.com?
And, when you are using the API, are you using the proper format for username, which is:
{API key}%{username}
 
 

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Chang Suh
Product Manager, Constant Contact

Fri, 07/10/2009 - 08:34 — gdcaffairs

Can log into my Business Partner page

I can log into my Business Partner page and this forum okay.

Fri, 07/10/2009 - 09:10 — dberard

The problem is most likely

The problem is most likely that you are using your Business Partner log in instead of your Free Constant Contact account which is provided as part of your Constant Contact Business Partner program. 
 
I think the best step at this point would be to email your Business Patner Login to our webservices support and I can look up your Constant Contact account.  This way we can make sure you have the correct login credentials.

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Dave B Support Engineer, Constant Contact

Fri, 07/10/2009 - 09:50 — gdcaffairs

Login

I used the original username and password from my trial verison and it worked.
thank you